25 May 2010

The Best Customer Service I've Ever Received

Gina K. Designs has officially provided me with the best customer service I have ever received.

Awhile back I ordered some things from Gina K. Designs.  One of the items I ordered was the Marvy Uchida Heart Punch.  The heart punch unfortunately did not punch more than two hearts and then stopped working.

I called and left a voicemail for Gina K. Designs that evening regarding it and how I might ship it back to them to exchange it for a working heart punch.  I received a voicemail the very next day from the Gina of Gina K. Designs the very next day.  She asked me to call that next day and they would send me out another punch.  She said there was no need to send the other punch back.

Soon after I called Gina K. Designs and spoke with someone at the company.  The person confirmed that there was no need to send the punch and promised that the next day they would send me a new one (since mail had already gone out for the day).  That was Friday.  I have already received the new one! 

I will forevermore shop from Gina K. Designs after receiving this outstanding customer service.  If you have not ordered from Gina K. Designs I highly suggest you do.  You will not be disappointed!

2 comments:

Gina K. said...

Aw, thank you so much for the sweet blog post! I'm glad we were able to help. :)

Gina said...

You are quite welcome. I am just so grateful for the positive customer service experience.